Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means. Remember that the house always has an edge, and there is no guaranteed way to win.
Age Verification
You must be at least 18 years of age to gamble online in New Zealand. If you are under the legal gambling age, please do not use any gambling services. We are committed to preventing underage gambling and protecting young people.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more to try to recover lost money
- Hiding gambling activity from friends, family, or partners
- Gambling with money needed for essential expenses (rent, bills, food)
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, hobbies, or relationships due to gambling
- Borrowing money or getting into debt to fund gambling
- Failed attempts to cut down or stop gambling
- Lying about the extent of your gambling
Self-Help Tools and Features
Many online gaming operators offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you are willing to spend in a specific time period
- Loss Limits: Cap the amount of money you can lose within a set timeframe
- Reality Checks: Receive reminders during gaming sessions about how long you have been playing and how much you have spent
- Self-Exclusion: Voluntarily ban yourself from gambling for a period you choose, ranging from days to years
- Account Cooling Off: Take a break from gambling by temporarily suspending your account
Use these tools proactively to maintain control of your gambling habits.
Support Organizations and Resources
If you or someone you know needs help with problem gambling, please reach out to one of these organizations:
New Zealand
- Problem Gambling Foundation (NZ)
Free and confidential support for problem gambling
Phone: 0800 654 655 | Website: www.pgf.nz - Gambling Helpline (NZ)
Free telephone and online support
Phone: 0800 654 655
International Resources
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom)
National self-exclusion scheme: www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
If You Need Help
Problem gambling is a serious issue, but help is available. If you are struggling with gambling or suspect you may have a problem, please reach out to one of the support organizations listed above. They offer free, confidential, and non-judgmental assistance.
Contact the Problem Gambling Foundation (NZ) today: 0800 654 655
Remember: seeking help is a sign of strength, not weakness. Your wellbeing is important.